Job Description :

Groyouth is a leading technology integrator specializing in helping clients reimagine operating  models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At Groyouth, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire IT Service desk Professionals in the following areas :

Experience: 3.8Years
Work Location: Bangalore/Hyderabad/Mumbai/Chennai

ROLE AND RESPONSIBILITIES:

Mandarin+English speaking candidate needed

.Primary contact point for end users via phone/Chat/self-service tickets.
.Qualify and Open tickets for remediation of events.
.Triage Tickets to respective teams.
.Regular update and follow up on tickets in the queue
.Follow up tickets till closure.
.Ability to manage a variety of technically complicated tasks effectively
.Experience in Remote support and troubleshooting skills.
.Understanding of Basics Hardware accessories / devices and peripherals
.Should be flexible for rotational shifts
.Excellent oral and written communications skills
.Exposure in practicing ITIL standards for Infrastructure management

QUALIFICATIONS AND EDUCATION REQUIREMENTS .

A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology
ITIL V4 Foundation training or certification